Contact Us

Get in Touch

Whether you are a buyer with questions about a listing, a breeder looking to join our platform, or just curious about how Pets & Plus works — our team is here to help.

Contact Details

• Email:[email protected]
• Location: Miami, FL
• Business Hours: Monday through Friday, 9:00 AM — 6:00 PM EST

Response Times

We aim to respond to all inquiries within 24 to 48 business hours. During peak seasons — particularly around holidays — response times may be slightly longer, but we do our best to get back to everyone as quickly as possible.

For urgent matters related to an active transaction or a safety concern, please include "Urgent" in your email subject line so our team can prioritize your request.

Messaging on the Platform

If you are already a registered user, you can reach out to our support team directly through the platform's built-in messaging system. Log in to your account, navigate to your inbox, and start a conversation with Pets & Plus Support. This is often the fastest way to get help with listing-specific questions or account issues.

Breeder Inquiries

Interested in listing your pets on Pets & Plus? We would love to learn more about your breeding program. Send us an email at [email protected] with a brief introduction and we will walk you through our verification process.